Refund and Dispute Policy

Requesting review

Email support@observabledata.com or use the support form with the product name, purchase or account email, order reference if available, charge date and amount, and a brief explanation. Do not send full card details.

Billing errors and refunds

Duplicate or incorrect charges will be corrected promptly following investigation. Review does not delay a legally required correction or refund deadline. Customers may request review of a charge or refund through support. Discretionary refunds or credits may be issued where appropriate. Except for rights under the Terms of Service, applicable law, your order or an applicable payment-provider policy, cancellation during a paid period does not automatically create a partial-period refund.

Mandatory renewal refunds

Where British Columbia subscription-contract rules apply, cancellation after an automatic renewal term of more than 60 days entitles you to the legally required unused-period refund within 15 days after cancellation notice is given. The time-based calculation uses remaining days divided by full term days, applied to money paid under the renewed contract; a legally prescribed unused-unit calculation applies to contracts clearly based on other service units. A renewal term of 60 days or less may be cancelled before or after renewal without charge or penalty, but that renewal rule alone does not require a refund for its unused part. Other refund rights remain available. See Section 4.3 of the Terms and the Cancellation Policy for notice and cancellation details.

Permanent service discontinuation

If Observable Data permanently discontinues your paid Service before the end of its paid term for reasons other than your material breach, we will refund prepaid fees for the unused period. This is a billing remedy, not compensation for business losses. Mandatory rights may require additional remedies; other damages remain governed by the Terms of Service.

Refunds and damages are separate

Billing corrections, statutory refunds, refunds expressly promised in your order or Section 19 of the Terms, and refunds required under applicable merchant-of-record transaction terms are not reduced by the damage exclusions or liability cap. A refund, credit or correction is not by itself an admission of fault, negligence, breach or liability for other losses, or a release of remaining rights without a separately agreed lawful settlement. Double recovery of the same loss is not permitted to the extent applicable law allows that principle to apply.

Disputes and rights

When practical, please contact Observable Data before initiating a payment dispute so we can investigate and help resolve the concern. This does not restrict your right to contact your payment provider or exercise applicable statutory rights.

Digital software

Our products are digital software services; physical shipping and returns do not apply. Applicable statutory and consumer rights remain unaffected.

Additional details

Billing corrections and required refunds are not reduced by damages exclusions or caps. Mandatory rights and stronger applicable transaction-provider rights remain available; additional refunds may be granted in our discretion.

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